Frequently Asked Questions

Payments are processed securely through trusted local gateways. Buyers can pay via card, e-wallet, or bank transfer, and sellers receive their earnings once the transaction is completed.

No worries — our Buyer Protection Policy ensures you’re covered. If an item doesn’t arrive, is damaged, or doesn’t match the description, you’ll get a full refund after verification.

Our PH-based support team is available to help with account, payment, or delivery concerns. You can reach us through the in-app Help Center or via email at support@sportsmarketplace.ph.

Buying pre-loved sports equipment helps you save money, reduce waste, and support sustainability. Every item resold extends its life and keeps quality gear out of landfills.

Currently, we encourage using our delivery and payment system for safer transactions. However, verified users may arrange meet-ups at their own discretion with proper safety measures.

Yes. SportsMarketplace.ph charges a 10–20% fee based on the item’s value to help cover transaction and platform costs, ensuring smooth operations, secure payments, and continued service improvements.